Connecting with SAS-NB Advising: Live Chat Guidelines

Welcome to our Live Chat support for SAS-NB students! We're here to assist you in your academic journey. Before you begin, it's important to understand when to use Live Chat for quick answers and when to schedule an advising appointment for more comprehensive guidance.

When to Use Live Chat:

Quick Questions, Quick Answers:

  • Live Chat is perfect for brief queries that can be resolved in a few minutes.
  • Use it for urgent issues like registration, course availability, or campus resources.

Immediate Solutions:

  • If you need a rapid response to a time-sensitive concern, Live Chat is your option.

When to Schedule an Advising Appointment

Long-Term Academic Planning:
  • If you have questions about declaring a major or minor, degree requirements, or creating a long-term academic plan, it's best to schedule an advising appointment. If you have specific questions about major or minor requirements, it's best for you to speak with an advisor in that program.
Career and Graduation Planning:
  • For discussions about internships, career goals, or graduation requirements, we recommend setting up an advising appointment as well as accessing appointments and workshops with Career Exploration and Success.
In-Depth Guidance:
  • Use advising appointments for comprehensive discussions about your educational goals, study abroad opportunities, or academic challenges.

Getting Started

SAS-NB Live Chat Summer Hours of Operation

Monday 10:00 AM - 4:00 pm EST
Tuesday 10:00 AM - 4:00 PM EST
Wednesday 1:00 PM - 4:00 PM EST
Thursday 10:00 AM - 4:00 PM EST

Live Chat is for New Brunswick (NB) SAS Students ONLY.
If you are enrolled at another school at Rutgers, please contact an advisor at your school.

Ready to use Live Chat? Simply click the Live Chat icon below during our available hours. If your question requires a more detailed conversation, you will also schedule an advising appointment through RU Scheduler.

We're here to support your academic success every step of the way. By knowing when to use Live Chat and when to schedule an advising appointment, you can make the most of our resources. If you have any questions, feel free to reach out!



Please note, if you are using a mobile device to connect to Live Chat, you must keep the window open (do not minimize or toggle to a different mobile app) to avoid accidental disconnection from the Chat service.